Shipping & Returns

Effective Date: [Insert Date]

At Zad Carpets and Furniture Store, we are committed to providing a seamless shopping experience. Below, you will find details about our shipping and returns policies.

Shipping Policy

1. Shipping Locations

We ship our products across [Insert Locations, e.g., domestic and select international regions]. Please contact us if you have specific location queries.

2. Processing Time

  • All orders are processed within [Insert Timeframe, e.g., 1-3 business days] after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Timeframe

Estimated delivery times are:

  • Local Deliveries: [Insert Timeframe, e.g., 3-7 business days]
  • International Deliveries: [Insert Timeframe, e.g., 7-14 business days]

Please note: Delivery times may vary based on your location and shipping provider delays beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout and are based on your location, the size, and weight of your order. We occasionally offer free shipping promotions, which will be clearly indicated on the Site.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.

6. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within [Insert Timeframe, e.g., 7 days] of delivery for assistance. Include your order number and photos of the damaged items (if applicable).

Returns & Refunds

1. Return Eligibility

We accept returns for most items within [Insert Timeframe, e.g., 30 days] of delivery, provided the items:

  • Are unused and in their original packaging
  • Include all accompanying accessories and documentation

Exceptions:

  • Customized or personalized products
  • Items marked as final sale or clearance

2. Initiating a Return

To initiate a return, please contact our support team at [Insert Contact Information] with your order number and reason for return. We will provide you with a return authorization and instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective items).
  • We recommend using a trackable shipping service to ensure we receive your return.

4. Refunds

Once your return is received and inspected, we will process your refund within [Insert Timeframe, e.g., 5-7 business days]. Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable.

5. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired product.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Items damaged due to misuse
  • Custom-made or special-order products

Contact Us

If you have questions about our Shipping & Returns policies, please reach out to us at:

Zad Carpets and Furniture Store
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

Thank you for shopping with Zad Carpets and Furniture Store. We appreciate your trust and look forward to serving you!